Terms & Conditions

1. General Terms

• Eligibility (18+): You must be 18 years or older to use POKIESCLUB. You are responsible for ensuring online gaming is lawful in your jurisdiction.
• Single Account: Only one account per person, household, device, or IP address is permitted. Duplicate accounts may be suspended and funds forfeited.
• Acceptance: By registering or using POKIESCLUB, you accept these Terms and any future updates.
• Language: Where translations differ from English, the English version prevails.
• Amendments: We may update these Terms at any time. Continued use constitutes acceptance of changes.

2. Account Registration & Security

• Accurate Information (KYC): You must provide true, accurate, and complete information during registration. Your name must match your payment accounts (PayID/bank).
• Verification: KYC verification may be required before withdrawals. This includes valid government ID and proof of address/payment method.
• Account Security: You are responsible for maintaining the confidentiality of your login credentials. Do not share your account with others.
• Suspicious Activity: Accounts suspected of fraud, collusion, multi-accounting, or money laundering may be frozen and investigated.
• Account Closure: We reserve the right to close accounts that violate these Terms or engage in abusive behaviour.

3. Deposits & Withdrawals

Deposits

• Minimum Deposit: AUD $10 unless otherwise specified
• Processing: Most deposits are credited within minutes
• Name Matching: The name on your payment account must match your POKIESCLUB account
• Reference: Always use the correct reference when making transfers

Withdrawals

• Minimum Withdrawal: AUD $50
• Maximum Withdrawal: Deposit amount × 100 (may vary by VIP level)
• Processing Time: Same-day processing for verified accounts; actual arrival depends on your bank
• Turnover Requirement: 2× deposit turnover required before withdrawal
• KYC Required: First withdrawal requires completed identity verification
• Same Method: Withdrawals are processed to the same account used for deposit where possible

4. Promotions & Offers

• Eligibility: Promotions are available to eligible players as specified in each offer's terms
• Wagering Requirements: All offers include playthrough/turnover requirements before withdrawal. Stakes on restricted games may not count.
• One-Time Offers: Welcome offers are limited to one per player/household/device/IP unless otherwise stated
• Validity: Offers have expiry dates and conditions; check promotion details before claiming
• Game Restrictions: Some offers are valid only for specific games (e.g., slots only)
• Maximum Cashout: Some offers have maximum withdrawal limits from winnings
• Abuse Prevention: Multi-accounting, arbitrage, bot use, or exploitation of bugs voids offers and winnings
• Combination: Promotions cannot be combined unless explicitly stated

Full promotion details: Promotions Page

5. Games & Fair Play

• RNG Games: Virtual games use certified Random Number Generators (RNG) from licensed providers. Outcomes are random and cannot be predicted or manipulated.
• Live Games: Live casino games are operated by professional dealers via licensed providers in real-time.
• Prohibited Tools: Use of bots, scripts, automated systems, or any form of collusion is strictly prohibited.
• Bug Exploitation: Exploiting software bugs or glitches is prohibited and may result in account closure and forfeiture of funds.
• Malfunction: In the event of system malfunction, affected plays may be voided and rolled back.
• Provider Terms: Some games may have additional terms set by the game provider.

6. Privacy & Data Protection

• Data Collection: We collect personal information necessary for account operation, verification, and legal compliance.
• Security: We use SSL/TLS encryption and industry-standard security measures to protect your data.
• Usage: Your data is used for service delivery, fraud prevention, payment processing, and regulatory compliance.
• Sharing: We do not sell your personal information. Data may be shared with payment processors, game providers, and authorities when legally required.
• Your Rights: You may request access to, correction of, or deletion of your personal data by contacting support.

Full details: Privacy Policy

7. Responsible Gambling

POKIESCLUB is committed to responsible gambling. We provide:

• Deposit, loss, and session time limits
• Cooling-off periods (24 hours to 6 months)
• Self-exclusion options
• Activity statements on request
• Links to support resources

Important: Gambling should be entertainment, not a way to make money. Never gamble more than you can afford to lose.

Full guidelines: Responsible Gambling

8. Disputes & Support

• First Contact: For any issues, contact support first. Provide your username, timestamps, and relevant details.
• Response Time: Most queries are resolved within 48 hours; complex matters may take longer.
• Evidence: Keep transaction receipts, screenshots, and chat logs for dispute resolution.
• Final Decision: POKIESCLUB reserves the right to make final decisions on disputes to protect platform integrity and comply with regulations.

9. Legal Disclaimer

• Players are responsible for ensuring online gaming is legal in their jurisdiction.
• POKIESCLUB is not liable for losses due to connectivity issues, device problems, or third-party payment delays.
• Services are provided "as is" without warranties to the fullest extent permitted by law.
• We are not responsible for tax obligations arising from your winnings; consult a tax professional if needed.

10. Changes to Terms

We may update these Terms & Conditions at any time. Material changes will be communicated via email or site notification. Continued use of POKIESCLUB after changes constitutes acceptance.

Last Updated: January 2025

Questions?

If you have questions about these Terms & Conditions, please contact us: