Privacy Policy

At POKIESCLUB, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information. Last updated: January 2026.

What We Collect How We Use Sharing Security Your Rights Cookies

1. Introduction

POKIESCLUB ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy applies to all users of our website and services at pokiesclub.net.

By using our services, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information You Provide

Registration Data: Name, email address, phone number, date of birth
Verification Data (KYC): Government ID, proof of address, payment account details
Payment Information: PayID details, bank account information, transaction history
Communication: Support tickets, chat messages, emails

Information We Collect Automatically

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, games played, time spent, clicks and interactions
Location Data: General location based on IP address (country/region)
Cookies: See Section 7 for cookie details

Information from Third Parties

Payment processors (transaction verification)
Identity verification services
Game providers (game activity)

3. How We Use Your Information

We use your personal information for the following purposes:

🔐 Account Management

Create and manage your account
Verify your identity (KYC)
Process deposits and withdrawals
Maintain account security

🎮 Service Delivery

Provide access to games and features
Process promotions and rewards
Personalise your experience
Respond to support requests

🛡 Security & Compliance

Prevent fraud and abuse
Detect suspicious activity
Comply with legal obligations
Anti-money laundering checks

📊 Improvement

Analyse usage patterns
Improve our services
Develop new features
Technical troubleshooting

4. Information Sharing

We do not sell your personal information. We may share information with:

Payment Processors: To process deposits and withdrawals (PayID, bank transfers)
Game Providers: To deliver games and track activity
Verification Services: To verify identity and age
Legal Authorities: When required by law, court order, or regulatory requirement
Professional Advisors: Lawyers, accountants, auditors under confidentiality agreements
Business Transfers: In the event of merger, acquisition, or sale of assets

Important: All third parties are bound by confidentiality agreements and are only permitted to use your data for the specific purposes outlined.

5. Data Security

We implement robust security measures to protect your information:

Encryption: SSL/TLS encryption for all data transmission
Secure Storage: Data stored on secure servers with access controls
Access Controls: Limited access to personal data on a need-to-know basis
Monitoring: Continuous monitoring for security threats
Password Protection: Encrypted password storage (we never store plain text passwords)
Regular Audits: Security reviews and updates

Your Role: Keep your password confidential, use strong passwords, and log out from shared devices. Report any suspicious activity immediately.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Prevent fraud and abuse

Account data is typically retained for a minimum of 5 years after account closure for regulatory compliance. Some data may be retained longer if required by law.

7. Cookies & Tracking

We use cookies and similar technologies to:

Essential Cookies: Enable core functionality (login, security)
Performance Cookies: Analyse how you use our site to improve it
Functional Cookies: Remember your preferences

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect site functionality.

8. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your data (subject to legal retention requirements)
Restriction: Request restriction of processing in certain circumstances
Portability: Request your data in a portable format
Objection: Object to certain types of processing
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@pokiesclub.net. We will respond within 30 days.

9. Children's Privacy

POKIESCLUB is strictly for users aged 18 years and older. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has registered, we will immediately close the account and delete all associated data.

10. International Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or site notification. The "Last Updated" date at the top indicates when changes were made.

Last Updated: January 2026

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us: